Orders and Contract

Your order for goods is accepted and a contract is formed between Buildware and yourself when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Buildware, nor at the point in time that you receive an email from Buildware acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Buildware, or may be cancelled by yourself.

Returning Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 30 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as custom made Gallows brackets). You must inform us of your wish to cancel either by letter, email or by calling us on 020 7327 3270 within a period of 30 days beginning on the day after the day you receive your goods.  You should return goods to us in their original packaging, wherever possible, within 30 days of informing us of your wish to return your order. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Courier Delivery

Our standard courier delivery charge to home is £3.99 per delivery (subject to any offers we may have running) for one person delivery items. The standard next day delivery service applies to most orders placed before 12 midnight. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Buildware will deliver by an alternative carrier and this may take longer.  Orders placed after midday on Friday will be dispatched on the following Monday.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging direct to our store. If you are returning an item via a store, please take your delivery note with you.